Charter for Strategic Process Management

 

Action

You’ve just left a seminar on process improvement in organizations.

And he discovered the importance of understanding your customer’s buying journey.

Get together with your team and:

• Find out what the consumer buying journey is like.
• Create a map of the entire Journey, illustrating everything from the discovery of the need for the product, the interactions with your company, the purchase and even the disposal of the product.

 

 

 

Resources needed

• Happy is the entrepreneur who has already invested his money and acquired the resource. You won’t have to spend your hard-earned money.
• If you don’t have the feature in your portfolio, preferably pay a business partner who already has the feature and strengthen your network.
• If no entrepreneur has one, pay the bank.

Required resource	Cost of Operation
User Experience	$ 25,00
Primary processes	$ 25,00
Customer satisfaction	$ 50,00

 

Skills

Area	Skills	Win or Lose
Clients	User Experience	+1
Processes	Primary processes	+2
Relationships	Customer satisfaction	+1

 

Extra Content

We’ll soon be adding more information about this letter.