by frederico
Share
by frederico
Share
Charter for Strategic Relationship Management
Action
You missed the mark and forgot to keep your FAQ (answers to frequently asked questions), SOPs (standard operating procedures) and other technical documents for your company’s products and services up to date.
As a result, their call center is offering terrible support and many people are complaining on social media.
Top priority is to update all this documentation!!!
Resources needed
- Happy is the entrepreneur who has already invested his money and acquired the resource. You won’t have to spend your hard-earned money.
- If you don’t have the feature in your portfolio, preferably pay a business partner who already has the feature and strengthen your network.
- If no entrepreneur has one, pay the bank.
Required resource |
Cost of Operation |
|---|---|
SOPs |
$ 20,00 |
Customer satisfaction |
$ 40,00 |
Reducing internal costs |
$ 10,00 |
Skills
Area |
Skills |
Win or Lose |
|---|---|---|
Processes |
SOPs |
-2 |
Relationships |
Customer satisfaction |
-1 |
Credits |
Reducing internal costs |
-1 |
Extra Content
We’ll soon be adding more information about this letter.
STAY IN THE LOOP
Subscribe to our free newsletter.
In 2 weeks you will start your company's strategic planning and you need to list some indicators for Customer Satisfaction.
In 2 weeks you will start your company's strategic planning and you need to list some indicators for Customer Satisfaction.
To grow, you need to understand your customers' needs. You decide to carry out a satisfaction survey known as NPS.
It doesn't matter where your customer will be to talk to you. A multi-channel communication approach to provide a perfect and unique experience!
