by frederico
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by frederico
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Charter for Strategic Relationship Management
Action
The Customer Service department does more than listen to complaints or requests for support, it helps identify areas for improvement in our products and services.
Choose one of the topics below and tell us what action your company has taken.
Choose 2 entrepreneurs to talk about the other topics:
- Collect the information.
- Analyze, categorize and prioritize.
- Implement.
Resources needed
- Happy is the entrepreneur who has already invested his money and acquired the resource. You won’t have to spend your hard-earned money.
- If you don’t have the feature in your portfolio, preferably pay a business partner who already has the feature and strengthen your network.
- If no entrepreneur has one, pay the bank.
Required resource |
Cost of Operation |
---|---|
User Experience |
$ 25,00 |
Market research |
$ 25,00 |
Primary processes |
$ 50,00 |
Skills
Area |
Skills |
Win or Lose |
---|---|---|
Clients |
User Experience |
+1 |
Products & Services |
Market research |
+1 |
Processes |
Primary processes |
+1 |
Extra Content
We’ll soon be adding more information about this letter.
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In 2 weeks you will start your company's strategic planning and you need to list some indicators for Customer Satisfaction.
In 2 weeks you will start your company's strategic planning and you need to list some indicators for Customer Satisfaction.
To grow, you need to understand your customers' needs. You decide to carry out a satisfaction survey known as NPS.
It doesn't matter where your customer will be to talk to you. A multi-channel communication approach to provide a perfect and unique experience!