Charter for Strategic Relationship Management

 

Action

In 2 weeks you will start your company’s strategic planning and you need to list some indicators for Customer Satisfaction.

The list below has some suggestions, list some other indicators:

• Average time to start service.
• Average service time (start to finish).
• Average response time.
• Resolution at first contact.
• Call abandonment rate.

 

Resources needed

• Happy is the entrepreneur who has already invested his money and acquired the resource. You won’t have to spend your hard-earned money.
• If you don’t have the feature in your portfolio, preferably pay a business partner who already has the feature and strengthen your network.
• If no entrepreneur has one, pay the bank.

Required resource	Cost of Operation
Market research	$ 10,00
Support	$ 10,00
Customer satisfaction	$ 10,00

 

Skills

Area	Skills	Win or Lose
Products & Services	Market research	+1
Relationships	Support	+1
Relationships	Customer satisfaction	+1

 

Extra Content

We’ll soon be adding more information about this letter.