by frederico
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by frederico
Share
Charter for Strategic Relationship Management
Action
Integrated physical and digital. Website, social networks, telephone, e-mails, mobile apps!
It doesn’t matter where your customer will be to talk to you. A multi-channel communication approach to provide a perfect and unique experience!
Everything starts at the beginning.
Which action(s) to implement Omnichannel would you prioritize in your company, knowing your current limits?
Resources needed
- Happy is the entrepreneur who has already invested his money and acquired the resource. You won’t have to spend your hard-earned money.
- If you don’t have the feature in your portfolio, preferably pay a business partner who already has the feature and strengthen your network.
- If no entrepreneur has one, pay the bank.
Required resource |
Cost of Operation |
|---|---|
User Experience |
$ 25,00 |
CRM system |
$ 25,00 |
Omnichannel |
$ 50,00 |
Skills
Area |
Skills |
Win or Lose |
|---|---|---|
Clients |
User Experience |
+1 |
Technology |
CRM system |
+1 |
Relationships |
Omnichannel |
+1 |
Extra Content
We’ll soon be adding more information about this letter.
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In 2 weeks you will start your company's strategic planning and you need to list some indicators for Customer Satisfaction.
In 2 weeks you will start your company's strategic planning and you need to list some indicators for Customer Satisfaction.
To grow, you need to understand your customers' needs. You decide to carry out a satisfaction survey known as NPS.
It doesn't matter where your customer will be to talk to you. A multi-channel communication approach to provide a perfect and unique experience!
