Charter for Strategic Relationship Management

 

Action

To grow, you need to understand your customers’ needs.

You decide to carry out a satisfaction survey known as NPS.

It’s very simple to do: create questions in which the answer is a score from 0 to 10.

Example: “On a scale of 0 to 10, how much would you recommend the Strategy Game?”

Grades are classified into 3 levels:

• 0 to 6 = Detractors: have had bad experiences.
• 7 and 8 = Neutral: not loyal to the brand.
• 9 and 10 = Promoters: they liked it and will recommend it.

 

Resources needed

• Happy is the entrepreneur who has already invested his money and acquired the resource. You won’t have to spend your hard-earned money.
• If you don’t have the feature in your portfolio, preferably pay a business partner who already has the feature and strengthen your network.
• If no entrepreneur has one, pay the bank.

Required resource	Cost of Operation
Market research	$ 25,00
Document templates	$ 15,00
Customer satisfaction	$ 10,00

 

Skills

Area	Skills	Win or Lose
Products & Services	Market research	+1
Processes	Document templates	+1
Relationships	Customer satisfaction	+1

 

Extra Content

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