Charter for Strategic Technology Management

 

Action

 

A company has sold you a chatbot solution to interact with your customers and potential customers.

You planned badly, and the company didn’t deliver everything it promised!

Complaints grew and sales fell.

You did some research and found out:

• 75% of people who have questions want to interact with an agent.
• 90% of people who have problems want to speak to an attendant.

You missed it:

• Chatbot investment.
• Loss of sales

 

Resources needed

• Happy is the entrepreneur who has already invested his money and acquired the resource. You won’t have to spend your hard-earned money.
• If you don’t have the feature in your portfolio, preferably pay a business partner who already has the feature and strengthen your network.
• If no entrepreneur has one, pay the bank.

Required resource	Cost of Operation
User Experience	$ 30,00
Indicators	$ 20,00
Increased Revenue	$ 50,00

 

Skills

Area	Skills	Win or Lose
Processes	User Experience	-1
People & Teams	Indicators	-1
Credits	Increased Revenue	-2

 

Extra Content

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