Charter for Strategic Product & Service Management

 

Action

One of the best techniques for developing a new product/service is to listen to your customers.

Your customer service team is a source of feedback, making it an important agent of innovation.

Some questions are essential:

• What features customers would like to see in your current product or services.
• How customers interact with your product so you can understand trends.

 

Resources needed

• Happy is the entrepreneur who has already invested his money and acquired the resource. You won’t have to spend your hard-earned money.
• If you don’t have the feature in your portfolio, preferably pay a business partner who already has the feature and strengthen your network.
• If no entrepreneur has one, pay the bank.

Required resource	Cost of Operation
Job To Be Done	$ 25,00
Product knowledge	$ 50,00
SAC	$ 25,00

 

Skills

Area	Skills	Win or Lose
Clients	Job To Be Done	+2
People and Teams	Product knowledge	+1
Relationships	SAC	+1

 

Extra Content

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