by frederico
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by frederico
Share
Charter for Strategic Relationship Management
Action
Your online B2B sales aren’t going well. You did some market research and found out:
- 50% of B2B buyers are millennials.
- 43% of B2B customers prefer to buy a complex solution without involving a sales representative.
However, Millenials want the company to interact and respond in real time.
You weren’t prepared for this news. Get together with your business friends and discuss a solution.
Resources needed
- Happy is the entrepreneur who has already invested his money and acquired the resource. You won’t have to spend your hard-earned money.
- If you don’t have the feature in your portfolio, preferably pay a business partner who already has the feature and strengthen your network.
- If no entrepreneur has one, pay the bank.
Required resource |
Cost of Operation |
---|---|
Market Research |
$ 10,00 |
E-Commerce solution |
$ 20,00 |
Omnichannel |
$ 40,00 |
Skills
Area |
Skills |
Win or Lose |
---|---|---|
Products and services |
Market Research |
+1 |
Technology |
E-Commerce solution |
+1 |
Relationships |
Omnichannel |
+1 |
Extra Content
We’ll soon be adding more information about this letter.
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In 2 weeks you will start your company's strategic planning and you need to list some indicators for Customer Satisfaction.
In 2 weeks you will start your company's strategic planning and you need to list some indicators for Customer Satisfaction.
To grow, you need to understand your customers' needs. You decide to carry out a satisfaction survey known as NPS.
It doesn't matter where your customer will be to talk to you. A multi-channel communication approach to provide a perfect and unique experience!