by frederico
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by frederico
Share
Charter for Strategic Relationship Management
Action
Knowing how to improve your products and services is crucial to staying and growing in the market.
Simply asking whether you are satisfied or dissatisfied won’t help much.
Define it quickly and easily:
- What will you be researching? (Quality, Beauty …)
- Which product or service will be analyzed?
- Who will answer?
- Where will the survey be carried out?
What kind of questions will be asked?
Resources needed
- Happy is the entrepreneur who has already invested his money and acquired the resource. You won’t have to spend your hard-earned money.
- If you don’t have the feature in your portfolio, preferably pay a business partner who already has the feature and strengthen your network.
- If no entrepreneur has one, pay the bank.
Required resource |
Cost of Operation |
---|---|
Market research |
$ 25,00 |
Document templates |
$ 15,00 |
Customer satisfaction |
$ 10,00 |
Skills
Area |
Skills |
Win or Lose |
---|---|---|
Products & Services |
Market research |
+1 |
Processes |
Document templates |
-1 |
Credits |
Customer satisfaction |
-1 |
Extra Content
We’ll soon be adding more information about this letter.
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In 2 weeks you will start your company's strategic planning and you need to list some indicators for Customer Satisfaction.
In 2 weeks you will start your company's strategic planning and you need to list some indicators for Customer Satisfaction.
To grow, you need to understand your customers' needs. You decide to carry out a satisfaction survey known as NPS.
It doesn't matter where your customer will be to talk to you. A multi-channel communication approach to provide a perfect and unique experience!